SHIPPING POLICY

At Ivy & Elle Jewels, we are committed to delivering your jewellery safely and efficiently. Please review the information below to understand our shipping process and timelines.

Estimated Delivery Times

  • Order processing: 2–4 business days (Orders placed on weekdays are usually processed within 48 hours. Orders placed on weekends or bank holidays may experience slight delays.)
  • Standard delivery after dispatch: 5–10 business days (Actual delivery times may vary depending on your location and courier service.)

Order Cancellations

Our system begins processing orders immediately upon payment confirmation to ensure fast dispatch.

  • Once payment is successfully processed, your order enters our fulfilment workflow
  • Cancellations are only possible within the first 2 hours after placing your order
  • After this window, the order is being prepared for shipment and cannot be stopped

If you wish to cancel within the 2-hour window, please contact us immediately at info@ivyandellejewels.com. If the order has already progressed, you may wait for delivery and initiate a return following our standard returns procedure.

How to Place Your Order

  1. Browse our collection and select your desired jewellery piece
  2. Click "Add to Cart" and verify the product details (size, design, quantity)
  3. Proceed to the checkout page and carefully enter your delivery information
  4. Choose your payment method from the following options:
    • Debit or Credit Card (Visa, MasterCard, Maestro, American Express)
    • PayPal
    • Apple Pay
    • Google Pay
    • Shop Pay

All transactions are protected with SSL encryption to ensure your payment details remain secure.

  1. Review your order summary and click "Complete Purchase" to finalise your order
  2. You will receive an order confirmation email shortly after checkout

If you encounter any technical issues or have questions during checkout, please email us at info@ivyandellejewels.com right away.

Shipping Costs

We offer 100% free shipping on every order — no minimum required.

Important Shipping Information

All orders are dispatched from our secure facility and handled with care to ensure your jewellery arrives in perfect condition.

  • Each piece is individually inspected and packaged before shipment
  • You will receive a tracking number via email once your order is dispatched
  • Signature may be required upon delivery for security purposes

Please note: We are not responsible for delays caused by incorrect shipping addresses, courier disruptions, or circumstances beyond our control (such as extreme weather or postal strikes).

Tracking Your Order

Once your order ships, you will receive:

  • A dispatch confirmation email
  • A tracking number to monitor your parcel's journey
  • Estimated delivery date

You can use the tracking number provided to check the status of your shipment via the courier's website.

Questions or Concerns?

If you have any questions about your order, need assistance with delivery, or wish to update your shipping address before dispatch, please get in touch with our customer service team at:

Email: info@ivyandellejewels.com

We aim to respond to all enquiries within 1 business day.