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Over 10,000 women love the quality of our jewellery!
FAQs
We’re here for you! Whether you have questions about our jewellery or just want to chat about your favorite pieces, our team is happy to help every day of the week.
Our hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
We aim to respond within 24 hours and always strive to reply as quickly as possible.
Email: info@ivyandellejewels.com
Your happiness is our priority. If your jewellery isn’t quite right, you can return it within 30 days of receiving it. Simply email us, and we’ll handle the rest.
We’ve made payment easy and secure. You can use Amex, Visa, MasterCard, Apple Pay—whatever works best for you.
Every piece is crafted with precision and care. We use high-quality materials and pay close attention to every detail to create timeless designs that last for years. Each item is carefully inspected to ensure it meets our high standards before it reaches you.
To keep your jewellery looking radiant, follow these tips:
- Avoid contact with water, lotions, and perfumes.
- Store your pieces in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewellery and maintain its shine.
If you have any questions about jewellery care, feel free to reach out—we’re happy to help!
Yes! We offer FREE delivery for all orders. Once your jewellery is on its way, we’ll send you a tracking number so you can follow its journey to your doorstep.
As a family-owned and operated business, we are proud to have served thousands of customers and look forward to serving you too! We are dedicated to your satisfaction and providing an unforgettable shopping experience.
Thank you for being part of our journey.
⭐⭐⭐⭐⭐
Sophia L.
"Timeless pieces that last"
I’ve purchased several pieces from Ivy & Elle over the years — earrings, necklaces, and a beautiful sapphire ring. Each piece has maintained its shine and quality. The gemstones are clear and vibrant, and when one piece was appraised for insurance, it was valued higher than the price I paid. These are not just accessories; they’re heirlooms I plan to pass down.
⭐⭐⭐⭐⭐
Hannah R.
"High quality worth every penny"
I bought a diamond tennis bracelet three years ago, and it still sparkles as if new. The diamonds are brilliant, the gold solid, and the setting secure. I wear it almost daily, and it shows no signs of wear. You can feel the difference between this and mass-market jewellery. This is a piece that will last generations.
⭐⭐⭐⭐⭐
Liam K.
"Exceptional craftsmanship and detail"
As someone who works in metals, I can appreciate quality when I see it. The wedding ring set I purchased is flawless — pure platinum, perfect finish, and detailed engraving. The team explained metal grades and diamond cuts, so I knew exactly what I was getting. After years of wear, it still looks brand new. Truly professional craftsmanship.
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